If for any reason a person is considered disruptive to the guide or other guests they will be asked to leave and tickets will not be refunded.
Our customers experience is our top priority. Disruptive behavior can quickly diminish the experience for everyone. Having alcohol, drugs or acting unruly, dangerous, or inappropriate will not be tolerated and those persons may be asked to leave regardless of transportation needs or inclement weather. Persons asked to leave for disruptive behavior will forfeit all funds and not be allowed to reschedule.
The Haunted Travelers Co. reserves the right to exclude anyone for disruptive behavior.
If we cancel your tour due to weather you can either reschedule or you receive a refund of your total purchase.
We always have our customers comfort and quality of experience in mind while watching the weather. Florida weather is famous for changing by the hour. In events of moderate rain, tours will continue. We have umbrellas for customers upon request. Tours will proceed in our comfortable climate controlled ride "Gypsy".
Tours will cancel in the event of heavy continuous rain and ground connected lightning. Cancelled tours are notified within at least 30 minutes of tour departure time.